This page is published in compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and serves as the grievance-redressal contact under the Digital Personal Data Protection Act, 2023.
Contact details
Grievance Officer: [To be appointed — name]
Email: grievance@daxhive.com
Entity: DaxHive [India] Private Limited (legal name to be confirmed)
Postal address: Registered office, Bengaluru, Karnataka, India (to be confirmed)
Our timelines
- Acknowledgment within 24 hours of receiving your complaint.
- Resolution within 15 days of receipt.
- Complaints in certain content categories specified under the IT Rules (for example, content exposing private areas or impersonation in an electronic form) are acted on within 72 hours.
What you can raise
- Complaints about content on the platform — for example content that is defamatory, obscene, infringing, misleading, impersonating, or otherwise in breach of our Terms of Use.
- Complaints about your account, another member's conduct, or the functioning of the platform.
- Requests and grievances relating to your personal data — access, correction, erasure, or consent withdrawal — under the DPDP Act (see the Privacy Policy).
How to complain
Email grievance@daxhive.com from your registered email address where possible, and include:
- your name and, if you are a member, the email on your account;
- a description of the issue, with links or screenshots of the content or conduct concerned;
- what outcome you are seeking.
Escalation
If you are not satisfied with the Grievance Officer's resolution of a complaint under the IT Rules, you may appeal to the Grievance Appellate Committee constituted by the Central Government within 30 days of receiving our decision. For personal-data grievances that remain unresolved, you may complain to the Data Protection Board of India.